Shipping policy

Shipping Policy

We take particular care when packaging Trading Card Game products to protect them during transit.

Processing Times

Orders are normally processed within the timeframe displayed on our website.

During major TCG releases, holidays or periods of unusually high demand, processing times may be longer.

Pre-order products will be dispatched according to their stated release or availability dates.

Delivery

Available delivery methods and charges are displayed during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless a particular service expressly states otherwise.

Tracking

Where a tracked service is selected or provided, tracking information will normally be sent once the order has been dispatched.

Tracking may take some time to update after the parcel has been collected by the courier.

Address Information

Customers are responsible for entering accurate and complete delivery details.

Please check your address carefully before placing your order.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfilment has begun.

Returned Parcels

Where a parcel is returned to us because of an incorrect or incomplete address, failure to collect, or another issue attributable to the recipient, we will contact the customer regarding the available options.

Additional postage may be required for redispatch where permitted by law.

Lost Parcels

If tracking indicates an unexpected delay or you believe your parcel has been lost, please contact us.

We may need to open an investigation with the courier before determining the appropriate resolution.

Customers must reasonably cooperate with any courier investigation.

Damaged Parcels

If your order arrives damaged, please photograph:

  • the external packaging;
  • the shipping label;
  • the internal packaging; and
  • the damaged product.

Please retain all packaging until the claim has been resolved.

High-Value Orders

High-value orders may be sent using tracked, insured or signature-required delivery.

We may upgrade the shipping method where we consider this appropriate for security purposes.

Delivery Confirmation

Where courier tracking records a parcel as delivered, we may ask the courier to investigate before resolving a non-delivery claim.

This does not affect any rights or remedies available to you under applicable law.