Contact information

Contact Information

If you need help with an order, delivery, product or any other enquiry, please contact us by email at:

decklinetcg@gmail.com

Please include your order number where applicable, along with a clear description of your enquiry. Providing all relevant information in your first email will help us respond more efficiently.

Response Times

We aim to respond to all enquiries as quickly as possible.

Response times may vary depending on the time of year, particularly during:

• major TCG releases;
• busy sales periods;
• holidays;
• weekends and bank holidays; and
• periods of unusually high order volume.

We normally aim to respond within 3 business days.

In exceptionally busy periods, a response may take longer than 3 business days. We appreciate your patience and ask that you avoid sending multiple emails regarding the same enquiry, as this may delay our ability to respond efficiently.

Business Days

Business days are Monday to Friday, excluding UK bank holidays.

Order Enquiries

For order-related enquiries, please include:

• your name;
• your order number;
• the email address used to place the order; and
• a brief explanation of the issue.

For damaged or incorrect orders, please also include clear photographs where relevant.

Important

Please wait for a response from our team before returning any products or taking further action regarding a return.

Sending a product back without contacting us first may delay the processing of your enquiry.

We will always aim to resolve genuine customer issues as fairly and efficiently as possible.